Privacy Policy

Information We Collect

When you use our services, we collect information necessary to help you. This includes:

• Your name and contact phone number
• Your location when you request service
• Vehicle information including make, model, and license plate
• Payment information when you pay for services
• Email address if you contact us through our website

We only collect information that is necessary to provide you with towing and roadside assistance services.

How We Use Your Information

We use your information to:

• Dispatch our tow truck to your location
• Contact you about your service request
• Process your payment
• Keep records of services provided
• Improve our services and customer experience
• Send you important updates about your service

We do not sell your personal information to third parties. We do not use your information for marketing purposes unless you specifically opt in to receive promotional communications from us.

Information Sharing

We only share your information when necessary to provide our services or comply with legal requirements. This may include:

• Insurance companies when processing claims
• Law enforcement if required by law
• Payment processors to complete your transaction
• Our service partners who help us operate our business

Any third parties we work with are required to keep your information confidential and secure.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes secure storage of physical records, encrypted digital communications, and restricted access to customer data within our company.

While we do our best to protect your information, no system is completely secure. We cannot guarantee absolute security but we continuously work to maintain strong protections.

Cookies and Website Data

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how you use our site. You can disable cookies in your browser settings, but this may affect some website features.

We may also collect basic website usage data such as pages visited and time spent on our site. This helps us improve our website and serve you better.

Your Rights

You have the right to:

• Request a copy of the personal information we have about you
• Ask us to correct any inaccurate information
• Request that we delete your information, subject to legal requirements
• Opt out of marketing communications at any time

To exercise these rights, please contact us using the information below.

Data Retention

We keep your information only as long as necessary to provide services and comply with legal obligations. Service records are typically retained for several years for business and legal purposes. After that time, we securely delete or destroy your information.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page with a new date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: